All orders received on or before NOON India time will be shipped within 3 business days, excluding holidays.
All orders received after NOON India time will be shipped within 4 business days, excluding holidays.
All orders placed on holidays, weekends, or other holidays recognized by www.simsdesignerstudio.com will be shipped within 4 business days.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment-processing times may be delayed.
Pre-Orders will be charged upon checkout. Any non pre-order items will be shipped within 3-4 business days from the date of order. Once the advertised pre-order shipping period begins, you will receive your order within 10 business days (for standard shipments). Shipping dates cannot be guaranteed for pre-orders. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.
Cancelling a Pre-Order:
If you would like to cancel your pre-order, we will gladly refund you. Simply follow these instructions:
You must first receive the order.
Confirm to our customer service team that you are returning the product
Upon confirmation from our team, return the item.
As soon as we receive the order, we will refund the cost of your item less the original shipping fee
We send all orders via reputed courier partners. You can log on to simsdesignerstudio.com and check the details of the shipment and courier partner.
Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier.
Coupon Code: Coupon codes are valid until deactivated by Sims Designer Studio. Limit one coupon code per person. Valid on the consumer and ZIN carts in India only. Excludes gift cards, 1lb. 12-packs of toning sticks, toning stick bundles and Sims Designer Studio Rizer™ bundles. Discount does not apply to shipping and handling or tax. Offer subject to change or expiration at any time at Sims Designer Studio's sole discretion.
simsdesignerstudio.com will fulfill your order in a timely and efficient manner. However, if the package is returned to us for ANY reason you will still be responsible for the original shipping fees charged to you. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. We do not accept product exchanges. For more information on our Return Policy, please visit RETURN POLICY RETURN POLICY
For all orders, please provide your complete street address with pin code and nearest landmark
We use several different shipping carriers depending on type of shipment and geographic location.